Gear Reservations may be canceled in the My Epic app up to 48 hours before 8:00 am local time on the first day of your Gear Reservation. For cancellations within 48 hours of the start of your Gear Reservation (a “Late Cancellation”), please call us at (970) 754-1000 (US) or toll-free at 1-800-200-9990 (CAN) before 8:00 am local time on the first day of your scheduled Gear Reservation. We cannot cancel Gear Reservations by email or in person.
For cancellations made 48 hours or more in advance of the first day of your Gear Reservation and your first Late Cancellation, we will refund your Daily Use Fees for the length of your Gear Reservation.
For subsequent Late Cancellations, we will retain a cancellation fee equal to the Daily Use Fees for the length of your Gear Reservation. To avoid cancellation fees, you may reschedule your Gear Reservation for a later date in the Membership Season. If you reschedule, your Gear Reservation will be subject to then-available inventory and time and method of Gear delivery or pick-up, which may be different from your original Gear Reservation.
If you do not show up to your Reservation, pick up your gear, or meet for your Gear drop-off, we will retain a cancellation fee equal to the Daily Use Fees for the length of your Gear Reservation.
For changes to your Gear Reservation, please refer to the My Epic app. For any changes you cannot make in the app, call us at (970) 754-1000 (US) or toll free at 1-800-200-9990 (CAN). All changes to your Gear Reservation are subject to availability.